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Service Policy

BLUETIK DIGITAL SERVICE POLICY1. Service Overview2. Account Activation3. Payment Policy4. Acceptable Use Policy5. Messaging Compliance6. Campaign Execution7. Performance Marketing Policy8. Website & Development Policy9. Support Policy10. Service Availability11. Data Privacy12. Confidentiality13. Refund Policy14. Suspension & Termination15. Limitation of Liability16. Policy Updates

BLUETIK DIGITAL SERVICE POLICY

 

1. Service Overview

Bluetik Digital provides:

  • Bulk SMS
  • WhatsApp Business API
  • RCS Messaging
  • Voice Call & IVR
  • Performance Marketing
  • Website & Software Development
  • API Integration
  • Digital Marketing Solutions

 

2. Account Activation

KYC documents may be required.

Service activation starts after payment confirmation and necessary approvals.

DLT/Meta approvals are subject to third-party verification.

Activation timelines may vary depending on the service. 


3. Payment Policy

Services are billed as per the approved quotation.

GST is applicable as per government regulations.

Advance payment is required unless postpaid terms are approved.

Credit terms (up to 30 days) are available only for eligible clients.

Delayed payments may result in suspension of services.


4. Acceptable Use Policy

Clients must not use Bluetik Digital services for:

  • Spam messaging
  • Fraudulent activities
  • Phishing or misleading campaigns
  • Adult or prohibited content
  • Gambling (where restricted)
  • Hate speech or illegal content
  • Malware distribution
  • Any activity violating applicable laws or platform policies

Violation may lead to immediate suspension or termination without prior notice.


5. Messaging Compliance

Clients are responsible for:

  • Using opt-in customer databases.
  • Ensuring DLT compliance.
  • Using approved templates.
  • Following TRAI, Meta, and telecom regulations.
  • Maintaining accurate campaign content.


6. Campaign Execution

Campaigns are processed based on the client's approved content.

Delivery depends on telecom operators, Meta, internet connectivity, and recipient device status.

Delivery reports indicate message status but do not guarantee message reading.


7. Performance Marketing Policy

Campaign performance depends on budget, audience, creative quality, market conditions, and platform algorithms.

Bluetik Digital does not guarantee a fixed number of leads, sales, or ROI.

Lead quality may vary based on multiple external factors.


8. Website & Development Policy

Work begins after project confirmation.

Timelines depend on timely client approvals and content submission.

Additional revisions beyond the agreed scope will be billed separately.

Ownership transfer takes place only after full payment unless otherwise agreed.


9. Support Policy

Support Channels:

  • Email
  • Phone
  • WhatsApp
  • Dedicated Account Manager (where applicable)

Support Hours:

  • Monday to Saturday
  • Emergency support for critical service issues (if included in the plan)


10. Service Availability

Bluetik Digital aims for high service availability but cannot guarantee uninterrupted services due to:

  • Telecom network issues
  • Meta platform outages
  • Internet disruptions
  • Scheduled maintenance
  • Third-party service interruptions


11. Data Privacy

Client data remains the property of the client.

Bluetik Digital maintains reasonable security measures to protect data.

Data will not be shared with unauthorized third parties except where required by law or service providers involved in delivering the service.


12. Confidentiality

All confidential business information exchanged during the engagement will be treated as confidential by both parties.


13. Refund Policy

Purchased SMS credits and messaging credits are non-refundable once activated.

Digital marketing expenses already incurred are non-refundable.

Custom development payments are non-refundable after work has commenced.

Refunds, if approved, will be processed as per the agreed terms.


14. Suspension & Termination

Bluetik Digital reserves the right to suspend or terminate services in cases of:

  • Policy violations
  • Non-payment
  • Illegal activities
  • Spam complaints
  • Misuse of services
  • Regulatory or platform compliance issues


15. Limitation of Liability

Bluetik Digital shall not be liable for:

  • Network failures
  • Operator delays
  • Meta policy changes
  • DLT rejections
  • Third-party platform downtime
  • Indirect, incidental, or consequential damages


16. Policy Updates

Bluetik Digital may revise this Service Policy from time to time. Updated policies will apply from the effective date and continued use of the services constitutes acceptance of the revised policy.