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Refund & Cancellation Policy

BLUETIK DIGITAL PRIVATE LIMITED1. Introduction2. Scope3. Cancellation Policy3.1 Before Service Activation3.2 After Service Activation3.3 Ongoing Services4. Refund Policy5. Digital Marketing Services6. Website & Software Development7. Messaging Services8. Third-Party Charges9. Refund Process10. Suspension Due to Non-Payment11. Force Majeure12. Changes to This Policy

BLUETIK DIGITAL PRIVATE LIMITED

 

1. Introduction

This Refund & Cancellation Policy outlines the terms governing refunds, cancellations, and account closures for services provided by Bluetik Digital Pvt. Ltd. ("Bluetik Digital", "Company", "we", "our", or "us").

By purchasing or using our services, you agree to the terms of this policy. 



2. Scope

This policy applies to all services offered by Bluetik Digital, including but not limited to:

  • Bulk SMS Services
  • WhatsApp Business API
  • RCS Messaging
  • Voice Call & IVR Solutions
  • Performance Marketing
  • Website Development
  • Software & CRM Development
  • API Integration
  • Digital Marketing Services
  • Other technology and communication services offered by the Company


3. Cancellation Policy

3.1 Before Service Activation

If a client requests cancellation before service activation and no resources have been allocated or third-party costs incurred, Bluetik Digital may approve the cancellation. Any approved refund will be processed after deducting applicable administrative or processing charges, if any.

3.2 After Service Activation

Once a service has been activated, configured, or provisioned, it cannot ordinarily be cancelled, and fees paid for such activation are non-refundable unless otherwise agreed in writing.

3.3 Ongoing Services

For recurring or subscription-based services, the client must submit a written cancellation request at least 30 days before the next billing cycle, unless a different notice period is specified in the applicable quotation or agreement.


4. Refund Policy

Refunds are considered only in limited circumstances and are subject to verification and approval by Bluetik Digital.

Refunds will generally not be provided in the following cases:

  • SMS credits already purchased or consumed.
  • WhatsApp conversation charges incurred.
  • RCS or Voice campaign charges already utilized.
  • Campaigns already executed or scheduled.
  • Advertising spend paid to third-party platforms (e.g., Google, Meta, LinkedIn).
  • Website or software development work already completed or in progress.
  • Domain registration, hosting, SSL certificates, software licenses, or other third-party purchases made on the client's behalf.
  • Services delayed due to the client's failure to provide required information, approvals, or content.


5. Digital Marketing Services

Performance marketing and digital advertising involve variable outcomes. While Bluetik Digital strives to optimize campaign performance, specific numbers of leads, conversions, sales, or return on investment (ROI) cannot be guaranteed.

Advertising budgets already spent on third-party platforms are non-refundable.


6. Website & Software Development

Payments made for custom development are generally non-refundable once work has commenced.

If a project is cancelled by the client after development has started:

  • Payment is due for all work completed up to the cancellation date.
  • Third-party expenses already incurred remain payable by the client.
  • Deliverables completed up to the cancellation date may be provided upon settlement of outstanding dues, where applicable.


7. Messaging Services

 For Bulk SMS, WhatsApp Business API, RCS, and Voice services:

  • Charges apply based on usage or allocated credits.
  • Unused credits may expire in accordance with the applicable commercial proposal or service agreement.
  • Delivery depends on telecom operators, platform providers, recipient device status, and network availability.
  • Failed deliveries caused by external factors do not automatically qualify for refunds unless specifically covered under the applicable service terms.


8. Third-Party Charges

Bluetik Digital acts as a service provider and, in some cases, procures services from third parties.

The following charges are generally non-refundable once incurred:

  • Domain registrations
  • Hosting services
  • SSL certificates
  • Meta fees
  • Google Ads spend
  • Telecom operator charges
  • DLT registration fees
  • Government or statutory fees
  • Third-party software subscriptions or licenses


9. Refund Process

Where a refund is approved:

  1. The client must submit a written request with supporting details.
  2. Bluetik Digital will review the request.
  3. If approved, the refund will be processed through the original payment method or another mutually agreed method.
  4. Processing timelines may vary depending on the payment provider and banking system.


10. Suspension Due to Non-Payment

Bluetik Digital reserves the right to suspend or terminate services where invoices remain unpaid beyond the agreed due date.

Outstanding amounts remain payable even if services are suspended.


11. Force Majeure

Refunds will not be applicable for delays or interruptions caused by circumstances beyond Bluetik Digital's reasonable control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Telecom outages
  • Internet disruptions
  • Platform outages (such as Meta or Google)
  • War, civil unrest, or pandemics


12. Changes to This Policy

Bluetik Digital reserves the right to amend this Refund & Cancellation Policy at any time. Updated versions will be published on the Company's website and will take effect from the stated effective date.